FAQ

1. What kind of art prints does Mack Bo Ross Studio sell?

Mack Bo Ross Studio sells custom printed and signed art prints, including popular pieces like "The Brightest Star," "The Missing Pieces," and "Fresh Start." Each print is made on premium matte bright white acid-free photo paper, ensuring high-quality and long-lasting artwork.

2. How long does it take to process an order?

All orders are processed within 5 to 8 business days (excluding weekends and holidays). Please note that potential delays may occur due to a high volume of orders or postal service issues that are out of our control. You will receive a notification when your order has shipped.

3. Do you offer free shipping?

Yes, we offer free shipping within the United States.

4. Do you ship internationally?

Currently, we only ship within the United States.

5. How can I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number. Please allow 48 hours for the tracking information to become available. Please note that 4x4 prints will not receive a tracking number.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@mackboross.com with your name and order number, and we will look into it for you.

6. What is your refund policy?

We do not accept refunds, returns, or exchanges on art products unless the item you received has been damaged in transit. If you receive a damaged print, please email info@mackboross.com along with details and photos to be assessed.

7. Can I return or exchange an art print?

No, we do not accept returns or exchanges on art prints unless they have been damaged in transit. If your order arrives damaged, please email us at info@mackboross.com with your order number and photos of the item's condition, and we will address it on a case-by-case basis.

8. How can I contact Mack Bo Ross Studio?

You can reach us at:

Trade name: Mack Bo Ross Studio

Phone number: (920)-382-6344

Email: info@mackboross.com

Physical address: Mack Bo Ross Studio 148 E Milwaukee St #1122 Jefferson, WI 53549-1636 United States

Email: info@mackboross.com